Job Description
Are you a compassionate Registered Nurse (RN) looking for a rewarding career opportunity in Lubbock, Texas? Covenant Health is currently seeking dedicated Triage Nurses to join our dynamic team. We are proud to offer a unique no experience required training program, making this the perfect opportunity for newly graduated nurses or experienced professionals looking to specialize in critical care coordination.
In this pivotal role, you will be the first point of contact for our patients, ensuring they receive the appropriate level of care through expert telephone assessment and triage. We value accuracy, empathy, and efficiency in our triage processes.
Why Join Us?
- Competitive Pay: Earn between $28.00 and $35.00 per hour.
- No Experience Required: Comprehensive training provided for the right candidates.
- Modern Environment: Work with cutting-edge Electronic Health Records (EHR) systems.
- Growth Opportunities: Clear pathways for career advancement within our health network.
Responsibilities
- Conduct Patient Assessments: Evaluate symptoms and medical histories over the phone to determine the appropriate level of care and urgency.
- Provider Collaboration: Communicate findings and care instructions to physicians and care providers to facilitate timely treatment.
- Documentation: Accurately record patient interactions, medical history, and triage decisions in the EHR system.
- Crisis Management: Identify and immediately escalate critical cases requiring urgent in-person intervention to the emergency department.
- Patient Education: Provide clear, empathetic guidance on home care, medication management, and follow-up appointments.
- Quality Assurance: Adhere to all triage protocols and guidelines to ensure patient safety and regulatory compliance.
Qualifications
- Valid Texas RN License: Must hold an active and in-good-standing Registered Nurse license in the state of Texas.
- Strong Communication Skills: Excellent verbal communication and active listening skills to build trust with patients over the phone.
- Empathy & Professionalism: Ability to remain calm under pressure while demonstrating compassion and professionalism in every interaction.
- Technical Proficiency: Comfortable navigating computer systems and medical software quickly and accurately.
- Willingness to Learn: A positive attitude towards training and professional development; prior triage experience is a plus but not required.