Job Description
Are you a compassionate RN ready to make an immediate impact? Catalyst Medical Group is urgently seeking a skilled Triage Nurse to join our award-winning team in Glendale, AZ. As the frontline of patient care, you'll triage incoming calls, assess medical urgency, and direct patients to appropriate services while maintaining HIPAA compliance and delivering exceptional care. This critical role offers competitive compensation, comprehensive benefits, and a supportive environment where your expertise truly matters.
We're offering sign-on bonuses, flexible scheduling, and ongoing professional development for qualified candidates. If you thrive in high-pressure situations and possess exceptional clinical judgment, apply now to become part of Arizona's leading healthcare provider.
Responsibilities
- Assess patient calls via phone and electronic triage systems to determine medical urgency and appropriate level of care
- Provide clear medical advice and instructions to patients while maintaining accurate documentation in EHR systems
- Collaborate with physicians and clinical staff to coordinate patient flow and prioritize critical cases
- Manage patient queues and ensure timely appointments for urgent and emergent situations
- Educate patients on health conditions, treatment protocols, and preventive care measures
- Maintain strict compliance with HIPAA regulations and organizational safety protocols
- Participate in continuous quality improvement initiatives and team training sessions
Qualifications
- Current, unrestricted RN license in Arizona (AZ RN)
- Minimum 2 years of clinical experience in emergency, urgent care, or telephone triage setting
- Current BLS and ACLS certifications required
- Proficient in EHR systems (Epic or Cerner preferred)
- Exceptional critical thinking and decision-making abilities
- Strong communication skills with ability to de-escalate sensitive situations
- Ability to work efficiently in a fast-paced, high-volume environment
- Spanish bilingualism highly preferred