Job Description
Join our award-winning Honolulu medical practice as a Lead Medical Receptionist and elevate patient experiences at Hawaii's premier healthcare facility. We're seeking a compassionate professional with exceptional organizational skills to manage our front desk operations with aloha spirit. Enjoy comprehensive benefits including health insurance, paid time off, retirement plans, and professional development opportunities in a state-of-the-art facility. This high-paying role offers career advancement pathways within our network of 15+ clinics across Oahu.
Responsibilities
- Manage patient intake, scheduling, and registration with exceptional efficiency
- Coordinate insurance verification and billing processes
- Maintain accurate electronic health records (EHR) using Epic systems
- Train and mentor junior reception staff on clinic protocols
- Handle confidential patient communications with discretion
- Collaborate with medical teams to optimize patient flow
- Implement quality control measures for administrative processes
Qualifications
- 3+ years of medical reception experience in a high-volume practice
- Proficiency with EHR systems (Epic preferred)
- Certified Medical Administrative Assistant (CMAA) credential
- Expertise in insurance verification and medical billing
- Exceptional communication skills in English and Hawaiian/Tagalog
- Proven ability to manage complex scheduling in multi-specialty settings
- Knowledge of HIPAA and healthcare compliance regulations