Job Description
Join our award-winning healthcare team as a Lead Medical Receptionist at Indianapolis Medical Group. We're seeking a polished professional to deliver exceptional patient experiences while managing complex administrative operations. Enjoy premium benefits, continuing education stipends, and a collaborative environment in Indianapolis' premier medical district.
Responsibilities
- Coordinate patient scheduling, registration, and insurance verification with precision
- Manage electronic health records (EHR) systems and maintain HIPAA compliance
- Lead front-desk operations including triage, billing inquiries, and payment processing
- Train and mentor junior reception staff on customer excellence protocols
- Collaborate with clinical teams to optimize patient flow and reduce wait times
- Implement process improvements using data-driven performance metrics
Qualifications
- 5+ years of medical reception experience with EHR proficiency (Epic/Meditech preferred)
- Proven leadership in patient-facing healthcare environments
- Expert knowledge of HIPAA regulations and insurance verification
- Associate's degree in Healthcare Administration or related field
- Exceptional conflict resolution and multitasking abilities
- Certified Medical Administrative Assistant (CMAA) credential required