Job Description
Join Fresno's premier healthcare facility as a Lead Medical Receptionist and elevate your career in a dynamic, patient-centered environment. We're seeking a professional with exceptional communication skills to manage our front desk operations with precision and warmth. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in one of California's most vibrant medical communities.
Responsibilities
- Manage patient intake, scheduling, and registration with exceptional accuracy
- Coordinate insurance verification and billing processes
- Handle multi-line phone systems with professionalism and efficiency
- Maintain electronic health records (EHR) systems with strict confidentiality
- Train and mentor junior reception staff on protocols
- Collaborate with medical teams to ensure seamless patient flow
- Process payments and manage financial transactions
- Implement HIPAA compliance procedures daily
Qualifications
- 3+ years of medical reception experience in a busy clinic/hospital
- Proficiency in EHR systems (Epic, Cerner, or similar)
- Certified Medical Administrative Assistant (CMAA) preferred
- Exceptional multitasking and problem-solving abilities
- Strong knowledge of medical terminology and insurance protocols
- Proven leadership experience in healthcare settings
- Excellent written and verbal communication skills
- Ability to work under pressure while maintaining composure