Job Description
Join our prestigious medical group in downtown Chicago as a Lead Medical Receptionist and become the cornerstone of patient experiences. We're seeking a polished professional with exceptional communication skills to manage high-volume patient interactions in our state-of-the-art facility. Enjoy competitive compensation, comprehensive benefits, and career advancement opportunities in one of Chicago's most desirable healthcare environments.
Responsibilities
- Manage patient intake, scheduling, and registration with precision
- Coordinate multi-specialty appointments and insurance verification
- Handle confidential patient records with HIPAA compliance
- Train and mentor junior reception staff
- Resolve patient inquiries and complaints diplomatically
- Maintain inventory of medical supplies and office equipment
- Collaborate with clinical teams for seamless patient flow
Qualifications
- 3+ years medical reception experience in a busy clinic/hospital
- Proficiency in Epic, NextGen, or similar EHR systems
- Exceptional communication and conflict resolution skills
- Certified Medical Administrative Assistant (CMAA) preferred
- Ability to multitask in fast-paced environments
- Strong attention to detail and organizational abilities
- Valid CPR certification
- Experience training new staff