Job Description
Join our award-winning medical practice in the heart of St. Petersburg as a Lead Medical Receptionist. We offer industry-leading compensation and a supportive environment where your expertise directly impacts patient experiences. This premium role combines administrative excellence with compassionate patient care in a state-of-the-art facility.
Our ideal candidate thrives in fast-paced settings and possesses exceptional communication skills. Enjoy comprehensive benefits including health insurance, retirement plans, and generous PTO. Apply today to become part of a team that values professionalism and growth.
Responsibilities
- Manage patient intake with precision and empathy, ensuring seamless check-in processes
- Coordinate complex scheduling across multiple departments and specialists
- Maintain HIPAA-compliant electronic health records (EHR) with 99.9% accuracy
- Handle insurance verification and billing inquiries with expertise
- Train and mentor junior reception staff on best practices
- Oversee inventory management of medical supplies and office equipment
- Resolve patient concerns with exceptional service recovery techniques
Qualifications
- Minimum 3 years of medical reception experience in specialty practice
- Expertise in EHR systems (Epic or NextGen preferred)
- Certified Medical Administrative Assistant (CMAA) required
- Proven ability to manage high-volume patient flow
- Exceptional knowledge of HIPAA and healthcare compliance
- Advanced multitasking and conflict resolution skills
- Spanish fluency highly desirable