Job Description
Join our award-winning healthcare team as a Medical Receptionist at Santa Ana Medical Center! We're seeking a compassionate professional to be the first point of contact for our diverse patient population. Enjoy competitive compensation, comprehensive benefits, and a supportive environment where your skills make a real difference in community health.
Why Join Us? • Modern facility with cutting-edge technology • Collaborative culture focused on patient-centered care • Opportunities for professional growth and certification support • Health, dental, and vision insurance included • Paid time off and retirement plans
Responsibilities
- Manage patient intake, check-in/check-out processes, and appointment scheduling using Epic EMR system
- Verify insurance coverage, collect co-pays, and process billing documentation accurately
- Coordinate with clinical staff to ensure seamless patient flow and minimize wait times
- Maintain HIPAA-compliant electronic health records and confidential patient information
- Handle patient inquiries regarding services, insurance, and provider availability
- Assist with medical supply inventory management and front office organization
Qualifications
- Minimum 2 years of medical reception or front desk experience in a healthcare setting
- Proficiency with electronic medical records (EMR) and appointment scheduling software
- Certified Medical Administrative Assistant (CMAA) or Medical Assistant certification preferred
- Strong knowledge of medical terminology and insurance verification protocols
- Exceptional communication skills with ability to multitask in fast-paced environments
- Ability to maintain composure while handling sensitive patient situations
- High school diploma or equivalent; college degree in healthcare administration a plus