Job Description
Join our dynamic healthcare team as a Medical Receptionist at Albuquerque Medical Center. We're seeking a compassionate professional to be the first point of contact for our patients, delivering exceptional service while supporting our medical staff. Enjoy competitive pay, comprehensive benefits, and a supportive work environment in New Mexico's largest healthcare provider.
Responsibilities
- Manage patient intake, check-in/check-out processes, and appointment scheduling
- Handle patient registration, insurance verification, and medical records management
- Answer multi-line phone systems and triage patient inquiries
- Process payments, billing information, and insurance claims
- Maintain clean reception area and manage office supplies inventory
- Collaborate with clinical staff to ensure seamless patient flow
- Adhere to HIPAA compliance and confidentiality protocols
Qualifications
- High school diploma or equivalent; medical office certification preferred
- 2+ years of front desk/reception experience in healthcare setting
- Proficiency with EHR systems (Epic, eClinicalWorks) and MS Office
- Exceptional communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Ability to multitask in fast-paced environment
- Basic medical terminology knowledge
- Bilingual (English/Spanish) fluency strongly preferred