Job Description
Join Houston Medical Center's award-winning team as a Medical Receptionist and become the heart of our patient care experience. We're seeking a compassionate professional to manage our front desk operations with precision and warmth. In this vital role, you'll be the first point of contact for patients, ensuring seamless check-ins, accurate scheduling, and confidential information handling. Our modern facility offers state-of-the-art technology and a supportive environment where your administrative expertise directly impacts patient satisfaction. Enjoy competitive benefits, continuing education opportunities, and a collaborative culture dedicated to excellence in healthcare delivery.
Responsibilities
- Manage patient check-in/check-out processes with efficiency and empathy
- Schedule and confirm appointments using Epic EHR system
- Verify insurance coverage and collect co-payments accurately
- Maintain confidential patient records and digital filing systems
- Coordinate with clinical staff to ensure smooth patient flow
- Handle multi-line phone system and direct inquiries appropriately
- Process medical forms and maintain HIPAA compliance standards
Qualifications
- High school diploma or equivalent required; Associate's degree preferred
- Minimum 2 years' medical office or front desk experience
- Proficiency with EHR systems (Epic experience strongly preferred)
- Excellent communication and interpersonal skills
- Strong organizational abilities and attention to detail
- Basic medical terminology knowledge
- Ability to multitask in a fast-paced environment
- Valid Texas Driver's License and reliable transportation