Job Description
Join our award-winning healthcare team as a Medical Receptionist at Houston Medical Center! We're seeking a compassionate professional to be the first point of contact for our diverse patient population. This role offers competitive compensation, comprehensive benefits, and opportunities for career growth in one of Houston's leading medical facilities.
As a key member of our front desk team, you'll manage patient flow, coordinate appointments, and ensure seamless administrative operations. Our ideal candidate thrives in fast-paced environments and embodies our commitment to patient-centered care.
Responsibilities
- Manage patient check-in/check-out processes with efficiency and empathy
- Schedule and confirm appointments across multiple specialties
- Maintain accurate electronic health records (EHR) systems
- Handle insurance verification and billing inquiries
- Coordinate with clinical staff to ensure smooth patient flow
- Answer multi-line phone system with professional etiquette
- Process patient payments and maintain financial records
Qualifications
- High school diploma or equivalent required; Associate's degree preferred
- Minimum 2 years medical office/reception experience
- Proficiency in EHR systems (Epic, NextGen, or similar)
- Strong knowledge of medical terminology and insurance protocols
- Excellent communication and multitasking abilities
- Customer service mindset with conflict resolution skills
- Ability to maintain HIPAA compliance and confidentiality