Job Description
Join our award-winning healthcare team at HealthFirst Medical Centers in Richmond, VA! We're seeking a compassionate and detail-oriented Medical Receptionist to be the first point of contact for our patients. In this vital role, you'll create exceptional first impressions while managing administrative operations in a fast-paced environment. Enjoy competitive pay, comprehensive benefits, and opportunities for growth within our network of 12+ clinics across Virginia.
Responsibilities
- Schedule appointments and manage patient flow using Epic EHR systems
- Verify insurance coverage and collect co-payments accurately
- Maintain patient confidentiality and HIPAA compliance protocols
- Coordinate with clinical staff to ensure seamless patient experiences
- Manage electronic filing systems and medical record documentation
- Handle multi-line phone systems with professional etiquette
- Process billing claims and resolve insurance discrepancies
Qualifications
- High school diploma or equivalent; medical office certification preferred
- 2+ years of medical reception or front desk experience
- Proficiency in EHR systems (Epic/Medent) and MS Office Suite
- Strong knowledge of medical terminology and insurance processes
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure environments
- Valid CPR certification (or willingness to obtain)
- Positive attitude with commitment to patient-centered care