Job Description
Welcome to Newark Family Care Center, where your passion for patient care meets a thriving career opportunity. We are seeking a detail-oriented and empathetic Medical Receptionist to join our front-of-house team. If you are looking for a rewarding role in a modern, patient-centered environment, we want to hear from you.
As the face of our clinic, you will play a vital role in ensuring our patients have a positive experience from the moment they walk in. We offer competitive pay, comprehensive benefits, and a supportive work culture that values professional growth.
Responsibilities
- Front Desk Management: Greet and welcome patients warmly, verify their information, and check them in efficiently.
- Scheduling: Manage patient appointments, reschedule cancellations, and coordinate with providers to optimize daily schedules.
- Communication: Answer multi-line phone systems professionally, triage messages, and direct calls appropriately.
- Administrative Support: Process insurance verifications, handle co-pays, and maintain accurate patient records in the EMR system.
- Inventory & Supplies: Monitor front desk supplies and manage incoming mail or deliveries.
- Customer Service: Address patient inquiries, complaints, and concerns with patience and diplomacy.
Qualifications
- Education: High School Diploma or GED required; Medical Office Assistant certification is a plus.
- Experience: Minimum 1-2 years of experience in a medical or dental front desk setting preferred.
- Skills: Proficient in Microsoft Office Suite (Excel, Word) and EMR software (Epic, AthenaHealth, or similar).
- Interpersonal: Excellent verbal and written communication skills with a professional demeanor.
- Attention to Detail: Ability to manage sensitive patient data with strict confidentiality and accuracy.
- Availability: Must be reliable, punctual, and able to work weekends or evenings as required by the clinic schedule.