Job Description
Join our award-winning healthcare team as a Medical Receptionist at Albuquerque Health Center! We're seeking a compassionate professional to serve as the first point of contact for our diverse patient population. In this vital role, you'll manage front desk operations, ensure seamless patient flow, and uphold our commitment to exceptional care. Enjoy competitive benefits, ongoing training, and a supportive environment where your contributions make a real difference in our community's health.
Responsibilities
- Manage patient check-in/check-out processes with efficiency and empathy
- Schedule appointments and maintain electronic health records (EHR) systems
- Handle insurance verification and billing inquiries
- Coordinate with clinical staff to ensure smooth patient flow
- Prepare and maintain medical documentation with HIPAA compliance
- Assist with patient education materials and appointment reminders
- Resolve patient concerns with professionalism and discretion
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years medical office or customer service experience
- Proficiency in EHR systems (e.g., Epic, Cerner)
- Strong knowledge of medical terminology and insurance protocols
- Exceptional communication and multitasking abilities
- Ability to maintain confidentiality and HIPAA compliance
- Spanish fluency highly valued for our diverse patient base
- Valid New Mexico driver's license (if required for errands)