Job Description
Are you a compassionate professional looking for a rewarding career in healthcare? We are seeking a dedicated Medical Receptionist to join our dynamic team at Charlotte Medical Center. In this pivotal role, you will be the friendly face that greets our patients and ensures their visit starts on the right note. We offer a direct hire opportunity with a competitive salary and excellent benefits package.
As a key member of our front office team, you will play a vital role in ensuring our practice runs smoothly and our patients receive the highest level of service. If you are organized, detail-oriented, and thrive in a fast-paced medical environment, we want to meet you.
Responsibilities
- Patient Intake: Greet patients warmly, verify demographics, and manage the check-in process efficiently.
- Front Desk Operations: Oversee daily reception duties, including answering multi-line phones and directing calls accurately.
- Scheduling: Schedule new patient appointments and manage follow-up visits using our scheduling software.
- Insurance Verification: Verify patient insurance coverage and collect copays or co-insurance as required.
- Administrative Support: Maintain accurate medical records, file paperwork, and assist with basic billing inquiries.
- Communication: Act as the primary point of contact for patients, answering questions and resolving issues professionally.
Qualifications
- Education: High school diploma or GED required; Medical Assistant certification is a plus.
- Experience: Minimum of 1-2 years of experience in a medical front desk or administrative role.
- Skills: Proficiency with EMR/EHR systems (e.g., Epic, AthenaHealth) is highly preferred.
- Communication: Exceptional verbal and written communication skills with a focus on patient confidentiality.
- Organization: Strong attention to detail and the ability to multitask in a fast-paced environment.