Job Description
Welcome to Santa Ana Medical Center, a premier healthcare facility dedicated to providing exceptional patient care. We are currently seeking a detail-oriented and empathetic Medical Receptionist to join our dynamic team on a Direct Hire basis. If you thrive in a fast-paced environment and possess a passion for patient services, we want to hear from you.
As a Medical Receptionist, you will be the first point of contact for our patients, setting the tone for their healthcare experience. We offer a competitive salary, comprehensive benefits package, and a collaborative work culture.
Responsibilities
- Front Desk Operations: Manage the front desk, including check-in/check-out procedures, patient registration, and insurance verification with precision.
- Appointment Scheduling: Efficiently schedule appointments for patients using the EMR system, ensuring optimal provider utilization.
- Communication: Answer incoming calls professionally, redirecting them to the appropriate departments and taking accurate messages.
- Administrative Support: Handle incoming mail, process faxes, and maintain accurate patient records in compliance with HIPAA regulations.
- Inventory Management: Manage patient intake forms and maintain the cleanliness and organization of the reception area.
Qualifications
- Experience: Minimum of 1-2 years of experience as a Medical Receptionist or Front Desk Administrator in a clinical setting.
- Education: High School Diploma or GED required; Medical Receptionist certification is a plus.
- Technical Skills: Proficiency in Microsoft Office Suite and EMR software (e.g., Athenahealth, Epic, or equivalent).
- Communication: Excellent verbal and written communication skills with a focus on patient confidentiality.
- Soft Skills: Strong customer service orientation, ability to multitask in a busy environment, and a friendly demeanor.