Job Description
Are you a compassionate professional looking to make a meaningful impact in the healthcare industry?
At Pacific Medical Centers, we pride ourselves on delivering exceptional patient care in the heart of Portland. We are currently seeking a highly organized and friendly Medical Receptionist to join our dedicated team. In this pivotal role, you will be the welcoming face of our practice, ensuring every patient feels valued and cared for from the moment they arrive.
Why Apply With Us?
- Equipment Provided: We provide all necessary technology (laptops, headsets, software access) so you can hit the ground running.
- Competitive Compensation: Earn between $20.00 and $26.00 per hour based on experience.
- Professional Growth: Opportunities for advancement within a stable and supportive healthcare network.
- Benefits Package: Comprehensive medical, dental, and vision insurance available for full-time employees.
Responsibilities
- Front Desk Operations: Greet patients warmly upon arrival, check them in efficiently, and ensure accurate collection of copayments and balances.
- Communication Hub: Answer multi-line phones with a professional tone, route calls appropriately, and manage patient inquiries with patience and accuracy.
- Scheduling: Schedule patient appointments using the practice management system, send confirmation reminders, and manage provider calendars to optimize workflow.
- Insurance Verification: Verify patient insurance eligibility and benefits prior to appointments to ensure seamless billing and reduce claim denials.
- Record Management: Maintain and update patient medical records, both digital and hard copy, ensuring strict adherence to confidentiality standards.
- Administrative Support: Assist with mail processing, filing, and other clerical duties to keep the office running smoothly.
Qualifications
- Education: High school diploma or GED required; Medical Terminology certification is a plus.
- Experience: Minimum of 1-2 years of experience in a medical front desk, reception, or customer service role preferred.
- Technical Skills: Proficient in Microsoft Office Suite (Word, Excel) and comfortable learning Electronic Health Record (EHR) software quickly.
- Interpersonal Skills: Strong customer service orientation with the ability to remain calm and professional under pressure.
- Organization: Exceptional attention to detail with strong organizational and multitasking abilities.
- Compliance: Must be able to maintain strict patient confidentiality and pass a background check and drug screen.