Job Description
Join our award-winning healthcare team as a Remote Medical Receptionist and revolutionize patient experiences from the comfort of your home! Chandler Medical Partners is seeking a compassionate and tech-savvy professional to serve as the first point of contact for our thriving practice. This fully remote role offers the perfect blend of healthcare service and flexibility, allowing you to make a meaningful impact while maintaining work-life balance.
As a vital member of our patient care ecosystem, you'll leverage cutting-edge telehealth platforms to deliver exceptional service across Arizona. We provide comprehensive training, state-of-the-art equipment, and a supportive virtual environment where your expertise in medical administration truly shines. If you're passionate about healthcare innovation and excel in remote collaboration, this opportunity is your gateway to a fulfilling career.
Responsibilities
- Manage patient intake via phone, email, and virtual portals with exceptional professionalism
- Schedule appointments, verify insurance eligibility, and maintain accurate EHR records
- Coordinate telehealth consultations and troubleshoot technical issues seamlessly
- Handle sensitive patient information with strict HIPAA compliance protocols
- Collaborate with clinical teams to ensure smooth patient flow and care coordination
- Process payments, manage billing inquiries, and resolve account discrepancies
- Implement patient satisfaction initiatives and gather feedback for continuous improvement
Qualifications
- Minimum 2 years of medical office reception or administrative experience
- Proficiency in EHR systems (Epic, Athena, or similar) and telehealth platforms
- Exceptional communication skills with ability to de-escalate sensitive situations
- Strong multitasking abilities in remote work environments
- Certification in Medical Administrative Assistance (CMAA) preferred
- Deep knowledge of HIPAA regulations and healthcare privacy standards
- High-speed internet connection and quiet home office setup
- Arizona-based residency required for licensing compliance