Job Description
Join our award-winning healthcare team as a Remote Medical Receptionist and become the first point of contact for patients in Detroit's thriving medical community. This fully remote position offers the flexibility to work from home while making a meaningful impact on patient care coordination.
We're seeking a compassionate professional to manage virtual front desk operations, ensuring seamless patient experiences through digital communication and administrative excellence. Enjoy competitive benefits, ongoing training, and a supportive work culture focused on career growth in the healthcare sector.
Responsibilities
- Manage patient scheduling and virtual check-ins via HIPAA-compliant telehealth platforms
- Handle incoming calls and digital inquiries with exceptional patient service
- Process insurance verifications and maintain accurate patient records in EMR systems
- Coordinate telehealth appointments and remote patient onboarding processes
- Assist with billing inquiries and electronic claims submission
- Collaborate with clinical teams to ensure continuity of patient care
- Maintain strict compliance with healthcare privacy regulations (HIPAA)
Qualifications
- Minimum 2 years medical reception or administrative healthcare experience
- Proficiency with EMR/EHR systems (Epic or Cerner preferred)
- Exceptional communication skills with strong phone etiquette
- Ability to work independently in a remote setting with minimal supervision
- High-speed internet connection and quiet home office environment
- Detail-oriented with strong organizational and multitasking abilities
- Basic knowledge of medical terminology and insurance protocols
- Flexibility to work occasional evening or weekend hours as needed