Job Description
Join our innovative healthcare team as a Remote Medical Receptionist and become the first point of contact for patients in Charlotte, NC! We're seeking a compassionate professional to deliver exceptional virtual administrative support while working fully remotely. Enjoy flexible hours and collaborate with a dedicated team committed to patient-centered care. If you're organized, tech-savvy, and passionate about healthcare administration, this is your opportunity to thrive in a modern remote environment.
Responsibilities
- Manage virtual patient intake via phone, email, and secure messaging platforms
- Schedule appointments and coordinate telehealth visits using EMR systems
- Verify insurance eligibility and maintain accurate patient records
- Process billing forms and handle confidential patient information
- Coordinate with clinical staff to ensure seamless patient experiences
- Resolve patient inquiries with empathy and professionalism
- Assist with administrative tasks including data entry and report generation
Qualifications
- Minimum 2 years of medical reception or administrative healthcare experience
- Proficiency with EMR/EHR systems (Epic or NextGen preferred)
- Exceptional communication and multitasking abilities
- Strong attention to detail and organizational skills
- Ability to work independently in a remote setting
- Knowledge of HIPAA compliance and patient privacy regulations
- High-speed internet access and quiet home workspace
- Associate's degree or relevant certification preferred