Job Description
Join our award-winning healthcare team as a Remote Medical Receptionist and become the first point of contact for patients in Detroit and beyond! We're seeking a compassionate professional to deliver exceptional virtual support in a dynamic, patient-centered environment. Enjoy the flexibility of remote work while making a real impact in our community's healthcare access.
Responsibilities
- Manage patient intake via virtual phone calls and secure messaging portals
- Schedule appointments across multiple specialties using Epic EHR systems
- Verify insurance coverage and collect patient information accurately
- Coordinate telehealth visits and virtual check-in procedures
- Maintain HIPAA-compliant digital records and documentation
- Assist with billing inquiries and payment processing
- Collaborate with clinical teams for seamless patient care transitions
Qualifications
- 2+ years of medical reception or healthcare administration experience
- Proficiency with EHR systems (Epic, Cerner, or similar)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities in virtual environments
- Knowledge of HIPAA compliance and medical terminology
- High-speed internet and quiet home office setup
- Ability to multitask in fast-paced digital settings
- Detroit metro area residency preferred