Job Description
Join our award-winning medical team as a Remote Medical Receptionist and become the friendly first point of contact for patients seeking exceptional healthcare services. Desert Valley Healthcare is seeking a detail-oriented professional to manage virtual front desk operations for our Glendale-based practice. Enjoy the flexibility of remote work while ensuring seamless patient experiences through our secure telehealth platform. This full-time role offers competitive benefits, career growth opportunities, and the chance to make a meaningful impact in patient care.
Responsibilities
- Manage virtual patient intake and scheduling via EMR system
- Handle patient inquiries via phone, email, and secure messaging
- Verify insurance coverage and collect accurate demographic information
- Coordinate telehealth appointments and troubleshoot technical issues
- Maintain HIPAA-compliant electronic health records
- Assist with billing processes and claims documentation
- Collaborate with clinical teams to optimize patient flow
Qualifications
- Minimum 2 years medical reception or administrative healthcare experience
- Proficiency with EMR/EHR systems (Epic/Medent preferred)
- Exceptional customer service and communication skills
- Strong attention to detail and data accuracy
- Ability to work independently in remote environment
- Basic knowledge of medical terminology and insurance protocols
- High-speed internet and quiet home office setup required