Job Description
Join our award-winning medical practice as a Senior Medical Receptionist and become the cornerstone of patient care excellence. Mesa Premier Healthcare is seeking a polished professional with exceptional communication skills to manage our busy front desk operations. This high-impact role offers competitive compensation, comprehensive benefits, and opportunities for growth in Arizona's premier healthcare community. If you thrive in dynamic environments and prioritize patient satisfaction above all, we encourage you to apply today.
Responsibilities
- Manage patient check-in/check-out processes with efficiency and empathy
- Coordinate complex scheduling across multiple departments using EHR systems
- Verify insurance coverage and handle billing inquiries with precision
- Train junior reception staff on clinic protocols and patient service standards
- Maintain HIPAA compliance in all patient data handling
- Collaborate with clinical teams to optimize patient flow
- Resolve patient concerns with professionalism and discretion
Qualifications
- 3+ years of medical reception experience in a busy practice
- Expertise with EHR systems (Epic or NextGen preferred)
- CCMA or CMA certification strongly preferred
- Exceptional multitasking and conflict resolution abilities
- Proficiency in medical terminology and insurance protocols
- Proven track record of patient satisfaction metrics
- High school diploma or equivalent; college degree a plus