Job Description
Join our award-winning healthcare team as a Senior Medical Receptionist at Stockton Regional Medical Center. We're seeking a polished professional to elevate our patient experience through exceptional front desk operations. Enjoy premium compensation, comprehensive benefits, and a collaborative environment in one of California's fastest-growing healthcare markets.
Responsibilities
- Manage patient check-in/check-out with 99% accuracy using Epic EHR systems
- Coordinate complex multi-specialty scheduling across 15+ departments
- Handle insurance verification and billing inquiries with precision
- Triage urgent calls and escalate critical situations to clinical staff
- Maintain HIPAA compliance for all patient documentation
- Train new reception staff on clinic protocols
Qualifications
- 3+ years medical reception experience in multi-specialty practice
- Epic EHR certification or equivalent EMR proficiency
- Bilingual English/Spanish required (C1 fluency)
- Medical terminology certification (CMAA or RHIT preferred)
- Proven conflict resolution skills with patient complaints
- Advanced knowledge of CA Medicaid/Medi-Cal programs