Job Description
Join our award-winning medical practice as a Lead Medical Receptionist and become the cornerstone of patient care excellence. We're seeking a highly motivated professional to manage our front desk operations with precision and compassion. Enjoy competitive pay, comprehensive benefits, and a supportive environment in Plano's premier healthcare destination.
Responsibilities
- Manage patient check-in/out processes with efficiency and empathy
- Coordinate multi-specialty appointments and schedule complex procedures
- Handle insurance verification and billing inquiries
- Maintain HIPAA-compliant electronic health records (EHR) systems
- Train and mentor junior reception staff
- Resolve patient concerns with exceptional customer service
- Collaborate with clinical teams for seamless patient flow
Qualifications
- 3+ years medical reception experience in a busy clinic
- Expert knowledge of EHR systems (e.g., Epic, Cerner)
- Strong medical terminology and coding proficiency
- Certified Medical Administrative Assistant (CMA) preferred
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure environments
- Spanish fluency a significant plus