Job Description
Join our award-winning medical practice in Honolulu as a Lead Medical Receptionist and become the cornerstone of patient experiences. We're seeking a highly skilled professional to manage our front desk operations with exceptional efficiency and warmth. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in one of Hawaii's most prestigious healthcare facilities.
As a key member of our administrative team, you'll ensure seamless patient flow, maintain HIPAA compliance, and contribute to our practice's reputation for excellence. We offer a supportive environment with modern technology and ongoing professional development.
Responsibilities
- Manage patient check-in/check-out processes with exceptional efficiency and empathy
- Coordinate complex scheduling across multiple specialties and providers
- Verify insurance eligibility and maintain accurate patient records
- Handle confidential medical information with strict HIPAA compliance
- Troubleshoot billing inquiries and resolve patient concerns proactively
- Train and mentor junior reception staff on best practices
- Collaborate with clinical teams to optimize patient flow
- Implement front desk efficiency improvements
Qualifications
- Minimum 3 years medical reception experience in a high-volume practice
- Expert knowledge of medical terminology and insurance verification
- Proven experience with Epic or EHR systems
- Certified Medical Administrative Assistant (CMA) preferred
- Exceptional multitasking abilities in fast-paced environments
- Strong conflict resolution and interpersonal skills
- Proficiency in Microsoft Office and scheduling software
- Ability to maintain composure under pressure