Job Description
Join Phoenix's premier medical facility as a Lead Medical Receptionist and become the cornerstone of patient experiences. We're seeking a dynamic professional to manage our front desk operations with precision and compassion. Enjoy premium compensation, comprehensive benefits, and a collaborative environment in one of America's fastest-growing healthcare markets.
Responsibilities
- Manage patient intake, scheduling, and registration with exceptional attention to detail
- Coordinate with physicians and clinical staff to ensure seamless patient flow
- Handle insurance verification and billing inquiries with accuracy
- Maintain HIPAA-compliant electronic health records (EHR) systems
- Train and mentor junior reception staff on best practices
- Resolve patient concerns with empathy and professionalism
- Oversee inventory of medical supplies and front desk resources
Qualifications
- Minimum 3 years of medical reception experience in a fast-paced clinic
- Expert knowledge of EHR systems (Epic/EMR preferred)
- Certification in Medical Administration (CMA or equivalent)
- Proven ability to manage high-volume patient interactions
- Strong understanding of HIPAA and healthcare compliance protocols
- Exceptional multitasking and conflict resolution skills
- Spanish fluency highly desirable