Job Description
Join our award-winning healthcare team as a Lead Medical Receptionist at Desert Sage Medical Group. We're seeking a compassionate professional to create exceptional patient experiences while managing front desk operations in our state-of-the-art Tucson facility. Enjoy competitive compensation, comprehensive benefits, and a supportive environment where your growth is prioritized.
Responsibilities
- Manage patient check-in/out processes with efficiency and empathy
- Coordinate appointment scheduling across multiple specialties
- Handle insurance verification and billing inquiries
- Maintain accurate electronic health records (EHR) systems
- Train and mentor new reception team members
- Collaborate with clinical staff to optimize patient flow
- Implement HIPAA compliance protocols
Qualifications
- 3+ years medical reception experience
- Proficiency in EHR systems (Epic preferred)
- Knowledge of medical terminology and insurance processes
- Exceptional communication and conflict resolution skills
- Certified Medical Assistant (CMA) or equivalent preferred
- Experience managing a 5+ person front desk team
- Bilingual (English/Spanish) required