Job Description
Join our award-winning healthcare team as a Medical Receptionist at Bayfront Medical Group! We're seeking a compassionate professional to be the first point of contact for our patients in our modern downtown San Francisco facility. This full-time role offers competitive pay, comprehensive benefits, and a collaborative environment where your administrative expertise directly impacts patient care excellence.
As a key member of our front desk team, you'll manage patient flow, coordinate appointments, and ensure seamless operations. Our ideal candidate thrives in fast-paced settings, possesses exceptional communication skills, and shares our commitment to delivering exceptional patient experiences. If you're ready to grow your career in healthcare administration while serving San Francisco's diverse community, we encourage you to apply today!
Responsibilities
- Manage patient check-in/check-out processes efficiently while maintaining HIPAA compliance
- Schedule and confirm appointments using our EMR system (Epic experience preferred)
- Handle patient registration, insurance verification, and medical record management
- Coordinate with clinical staff to ensure smooth patient flow and timely care delivery
- Manage multi-line phone system, triage calls, and route inquiries appropriately
- Process payments, collect co-pays, and manage billing documentation
- Maintain clean, organized reception area and supply inventory
- Assist with administrative tasks including filing, data entry, and correspondence
Qualifications
- Minimum 2 years medical office reception or front desk experience
- Proficiency with EMR systems and Microsoft Office Suite
- Strong knowledge of medical terminology and insurance protocols
- Excellent interpersonal skills with ability to de-escalate sensitive situations
- Ability to multitask efficiently in a fast-paced environment
- High school diploma or equivalent; Associate's degree preferred
- Attention to detail and commitment to patient confidentiality
- Spanish bilingual proficiency highly valued