Job Description
Join our award-winning healthcare team as a Medical Receptionist and become the welcoming face of patient care! We're urgently seeking a compassionate professional to manage front desk operations at our state-of-the-art Detroit facility. This full-time role offers competitive pay, comprehensive benefits, and the opportunity to make a real impact in our community's healthcare landscape.
As the first point of contact for patients, you'll ensure smooth operations while delivering exceptional service. If you thrive in dynamic environments and possess strong organizational skills, apply today to start your rewarding career journey with us!
Responsibilities
- Manage patient registration, check-in/check-out processes, and appointment scheduling
- Handle multi-line phone systems, triage calls, and direct inquiries appropriately
- Verify insurance information, collect co-pays, and process billing documentation
- Maintain accurate patient records in EHR systems while ensuring HIPAA compliance
- Coordinate with clinical staff to optimize patient flow and minimize wait times
- Prepare daily reports and manage office supplies inventory
- Uphold strict confidentiality standards for all patient information
Qualifications
- High school diploma or equivalent; medical office certification preferred
- Minimum 1 year experience in healthcare or medical front desk role
- Proficiency with EHR systems (Epic/Meditech) and Microsoft Office Suite
- Strong knowledge of medical terminology and insurance verification processes
- Exceptional communication skills with ability to de-escalate sensitive situations
- Ability to multitask efficiently in fast-paced clinical environments
- CPR certification or willingness to obtain within 30 days of hire