Job Description
Join our award-winning healthcare team at Durham Regional Medical Center as a Medical Receptionist! We're seeking a compassionate professional to be the first point of contact for our patients in Durham's premier medical facility. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your skills make a real difference. Apply today to become part of our mission to deliver exceptional patient care!
Responsibilities
- Manage patient check-in/check-out processes efficiently using Epic EHR system
- Schedule and confirm appointments while maintaining accurate calendars
- Collect and verify insurance information and patient demographics
- Handle incoming calls with professionalism and route to appropriate departments
- Process medical forms, maintain records, and ensure HIPAA compliance
- Assist patients with inquiries regarding billing and procedures
- Collaborate with clinical staff to ensure smooth patient flow
Qualifications
- High school diploma or equivalent required; Associate's degree preferred
- 1+ years of medical office or healthcare reception experience
- Proficiency with electronic health records (EHR) systems
- Strong knowledge of medical terminology and insurance protocols
- Exceptional communication and customer service skills
- Ability to multitask in a fast-paced environment
- Detail-oriented with strong organizational abilities
- Basic computer proficiency with Microsoft Office Suite