Job Description
Welcome to Detroit Family Health Center, where we are committed to improving the health and well-being of our community. We are currently seeking a highly organized and compassionate Medical Receptionist to join our dynamic team in Detroit, MI. If you are looking for a rewarding opportunity to make a tangible difference in patients' lives while working in a state-of-the-art facility, we want to hear from you.
In this pivotal role, you will be the face of our practice, ensuring every patient feels valued and cared for from the moment they walk through the door. We offer a competitive salary, comprehensive benefits package, and a collaborative work environment that fosters professional growth.
Responsibilities
- Execute front desk operations with a focus on exceptional customer service and patient satisfaction.
- Schedule patient appointments, manage reminders, and handle check-in/check-out processes efficiently.
- Verify patient insurance information, process payments, and manage co-pays accurately.
- Maintain and update patient medical records using our EMR system (Epic/AthenaHealth).
- Answer incoming calls professionally, triaging messages to appropriate medical staff.
- Collaborate with clinical teams to ensure seamless patient flow and minimize wait times.
- Assist with inventory management of office supplies and medical equipment as needed.
Qualifications
- High school diploma or GED required; Associate's degree or certification in Medical Administration is preferred.
- Minimum of 1-2 years of experience in a medical receptionist or front desk role.
- Proficient in Microsoft Office Suite and EMR software systems.
- Strong verbal and written communication skills with a professional demeanor.
- Ability to multitask effectively in a fast-paced, high-volume environment.
- Knowledge of medical terminology and HIPAA compliance regulations.