Job Description
Are you a compassionate professional looking to make a tangible difference in your community?
Oakland Family Health Center is currently seeking a dedicated and detail-oriented Medical Receptionist to join our high-performing team. We are a leading healthcare provider committed to delivering exceptional patient care in the heart of Oakland. As the face of our practice, you will play a pivotal role in ensuring our patients feel welcomed and supported from the moment they walk through our doors.
In this role, you will manage the front desk operations, ensuring seamless communication between patients and clinical staff. If you thrive in a fast-paced environment and have a passion for healthcare, we want to hear from you.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunity for professional growth and advancement within the organization.
- A supportive and inclusive workplace culture.
Responsibilities
- Greeting and Welcoming Patients: Provide a warm, professional, and welcoming atmosphere for all visitors and patients upon arrival.
- Front Desk Operations: Manage phone lines, answer inquiries, and route calls to the appropriate department or staff member efficiently.
- Scheduling Appointments: Schedule patient appointments, manage cancellations, and send reminders to ensure optimal clinic flow.
- Insurance Verification: Verify patient insurance coverage and collect co-pays accurately in accordance with our financial policies.
- Record Management: Maintain accurate patient records, update medical histories, and file documents in a timely manner.
- Customer Service: Address patient concerns with empathy and resolve issues professionally to ensure high satisfaction levels.
Qualifications
- Education: High School Diploma or GED required; completion of a Medical Receptionist program is a plus.
- Experience: Minimum of 1-2 years of experience in a medical or administrative reception role.
- Skills: Proficiency in electronic health records (EHR) systems and practice management software.
- Communication: Excellent verbal and written communication skills with a strong focus on customer service.
- Organization: Strong attention to detail and the ability to multitask in a busy, dynamic environment.
- Bilingual: Bilingual (English/Spanish) is highly preferred for this role.