Job Description
Join our dynamic healthcare team at Durham Family Medical Center as a Part-Time Medical Receptionist. We're seeking a compassionate professional to be the first point of contact for our patients, ensuring exceptional service while supporting clinic operations. This role offers flexible scheduling and the opportunity to grow within a respected medical practice.
Responsibilities
- Manage patient check-in/check-out procedures with accuracy and efficiency
- Schedule and confirm appointments using electronic health records (EHR) systems
- Answer multi-line phones, triage calls, and route inquiries appropriately
- Collect and verify insurance information, process payments, and maintain financial records
- Assist with medical records management and documentation compliance
- Coordinate with clinical staff to ensure smooth patient flow and appointment management
- Maintain clean and organized reception area
Qualifications
- High school diploma or equivalent; medical office certification preferred
- 1+ years of medical reception or front desk experience
- Proficiency with EHR systems (e.g., Epic, Cerner) and MS Office Suite
- Strong knowledge of medical terminology and insurance verification processes
- Exceptional communication and interpersonal skills
- Ability to multitask in a fast-paced environment with attention to detail
- Basic understanding of HIPAA compliance and patient privacy regulations