Job Description
Are you a detail-oriented nurse with exceptional communication skills? Pacific Coast Medical Group is looking for a dedicated Triage Nurse to join our award-winning team in San Diego, CA. In this pivotal role, you will serve as the first line of defense for our patients, ensuring they receive the right level of care at the right time.
We are offering a competitive salary, comprehensive benefits package, and a supportive work environment where your expertise is valued. If you are ready to advance your nursing career in a high-impact setting, apply today!
Why Join Us?
- Competitive Compensation: Salary up to $95,000 depending on experience.
- Flexible Schedule: Full-time opportunities with options for remote triage support.
- Professional Growth: Continuous education and clear pathways for advancement.
- Benefits: Medical, dental, vision, and 401(k) matching.
Job Summary
The Triage Nurse is responsible for assessing patient symptoms via phone and determining the appropriate level of care. This role requires the ability to remain calm under pressure, think critically, and communicate effectively with patients and providers alike.
Responsibilities
- Conduct Comprehensive Assessments: Utilize clinical protocols to evaluate patient symptoms via telephone, determining the urgency of medical needs and advising on self-care or immediate medical attention.
- Ensure Patient Safety: Implement critical thinking skills to recognize red flags and escalate life-threatening situations to emergency services or providers immediately.
- Accurate Documentation: Record patient interactions, assessments, and disposition plans accurately and promptly within the Electronic Health Record (EHR) system.
- Provider Collaboration: Communicate patient findings clearly to physicians and healthcare providers to facilitate timely treatment decisions.
- Patient Education: Provide clear, empathetic guidance on medication usage, symptom management, and preventative care to empower patients.
- Quality Improvement: Participate in regular case reviews and quality assurance meetings to enhance triage protocols and patient outcomes.
Qualifications
- Licensure: Current, unencumbered Registered Nurse (RN) license in the State of California.
- Certifications: BLS (Basic Life Support) and ACLS (Advanced Cardiovascular Life Support) certification required.
- Experience: Minimum of 2 years of nursing experience, with at least 1 year specifically in a triage or call center setting preferred.
- Communication: Superior verbal communication skills with the ability to convey complex medical information clearly to patients of all backgrounds.
- Technical Proficiency: Must be proficient in navigating EMR/EHR systems and typing at a high speed (40+ wpm).
- Emotional Intelligence: Ability to demonstrate empathy, patience, and resilience when handling high-stress situations.