Job Description
Join our award-winning healthcare team as a Remote Medical Receptionist in Charlotte, NC! We're seeking a compassionate professional to deliver exceptional patient experiences through virtual front desk operations. This 100% remote role combines administrative excellence with patient advocacy, allowing you to make a meaningful impact from home while supporting our thriving medical practice.
Our ideal candidate thrives in fast-paced environments, values patient privacy above all, and possesses exceptional communication skills. You'll be the first point of contact for patients, handling everything from appointment scheduling to insurance verification—all while maintaining HIPAA compliance. Enjoy competitive pay, comprehensive benefits, and the flexibility of remote work in a supportive healthcare community.
Responsibilities
- Schedule and manage virtual patient appointments across multiple specialties
- Verify insurance eligibility and benefits for new and existing patients
- Maintain accurate electronic health records (EHR) with zero errors
- Handle patient inquiries via phone, email, and secure messaging portals
- Process registration forms and ensure HIPAA compliance in all communications
- Coordinate with clinical teams to optimize patient flow and wait times
- Assist with billing inquiries and payment processing
Qualifications
- Minimum 2 years medical reception or administrative healthcare experience
- Proficiency with EHR systems (Epic, Cerner, or NextGen preferred)
- Exceptional written and verbal communication skills
- Strong attention to detail with data accuracy requirements
- Ability to multitask in a fast-paced virtual environment
- Knowledge of HIPAA regulations and medical terminology
- High-speed internet and quiet home office setup
- Flexible availability to cover extended hours (including occasional weekends)