Job Description
Join our innovative healthcare team as a Remote Medical Receptionist and transform patient experiences from the comfort of your home! We're seeking a compassionate professional to serve as the first point of contact for our Jacksonville-based patients. This fully remote role combines healthcare expertise with exceptional customer service to create seamless virtual interactions. Enjoy flexible hours, competitive benefits, and the opportunity to make a real impact in our patients' lives while maintaining work-life balance.
Responsibilities
- Manage virtual patient intake, scheduling, and registration via HIPAA-compliant telehealth platforms
- Verify insurance coverage and collect patient information securely through electronic health records (EHR) systems
- Coordinate telehealth appointments between patients and healthcare providers
- Handle patient inquiries via phone, email, and secure messaging with empathy and professionalism
- Process electronic prescriptions and maintain accurate medical documentation
- Collaborate with clinical teams to ensure smooth patient onboarding processes
Qualifications
- Minimum 2 years of medical receptionist or healthcare administrative experience
- Proficiency with EHR systems (e.g., Epic, Cerner) and telehealth software
- Strong knowledge of medical terminology and insurance verification protocols
- Exceptional communication skills with ability to de-escalate sensitive situations
- High-speed internet connection and quiet, professional home office setup
- Certified Medical Administrative Assistant (CMAA) or equivalent preferred
- Ability to work independently while maintaining team collaboration