Job Description
Join Carolina Health Partners as a Remote Medical Receptionist and transform healthcare access from home! We're seeking a compassionate professional to deliver exceptional patient experiences through virtual support. Enjoy the flexibility of remote work while making a tangible impact in Charlotte's healthcare community. Our state-of-the-art telehealth infrastructure empowers you to provide seamless coordination between patients and clinical teams. If you thrive in patient-centric environments and possess exceptional organizational skills, this is your opportunity to elevate healthcare delivery.
Responsibilities
- Manage virtual patient intake, scheduling, and registration via HIPAA-compliant telehealth platforms
- Coordinate insurance verification and billing processes with precision
- Facilitate seamless communication between patients, providers, and clinical staff
- Maintain accurate electronic health records (EHR) with strict attention to detail
- Handle patient inquiries regarding appointments, procedures, and billing
- Support telehealth appointment setup and technical troubleshooting
- Collaborate with healthcare teams to ensure continuity of care
Qualifications
- Minimum 2 years medical reception or administrative healthcare experience
- Proficiency with EHR systems (Epic or Cerner preferred)
- Exceptional verbal/written communication and multitasking abilities
- Strong knowledge of medical terminology and insurance protocols
- Remote work setup with reliable high-speed internet
- Ability to maintain HIPAA compliance in virtual environments
- Customer-focused mindset with conflict resolution skills
- High school diploma or equivalent; certification preferred