Job Description
Join our award-winning healthcare team as a Remote Medical Receptionist and become the first point of contact for patients across Mesa, AZ! We're seeking a compassionate professional to deliver exceptional virtual patient experiences while supporting our clinic's administrative operations. Enjoy the flexibility of remote work with competitive pay, comprehensive benefits, and opportunities for career growth in the thriving Mesa healthcare sector.
Why Join Us?
- 100% remote work environment
- Health, dental, and vision insurance
- 401(k) with company matching
- Paid time off and holidays
- Ongoing professional development
Responsibilities
- Manage patient scheduling and virtual check-ins via phone, email, and secure messaging portals
- Verify insurance eligibility and maintain accurate patient records in EHR systems
- Coordinate telehealth appointments and assist patients with virtual visit technology
- Handle billing inquiries and process payments through HIPAA-compliant platforms
- Collaborate with clinical teams to ensure seamless patient care coordination
- Train patients on digital health tools and appointment procedures
- Uphold strict confidentiality standards for all patient information
Qualifications
- High school diploma or equivalent (Associate's degree preferred)
- 2+ years of medical reception or healthcare administrative experience
- Proficiency with EHR systems (e.g., Epic, Cerner) and telehealth platforms
- Strong knowledge of medical terminology and insurance verification processes
- Exceptional communication skills with demonstrated empathy and patience
- Ability to multitask in a fast-paced virtual environment
- Experience with remote work tools (Zoom, Microsoft Teams, Slack)
- Must pass background check and obtain HIPAA certification