Job Description
Join our award-winning healthcare team as a Senior Medical Receptionist at Valley Health Partners. We're seeking a polished professional to deliver exceptional patient experiences while supporting our cutting-edge medical practice. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment where your skills make a real difference. If you thrive in dynamic healthcare settings and value work-life balance, apply today to elevate your career in Fresno's premier medical community.
Responsibilities
- Manage patient scheduling, check-in/check-out processes with precision and empathy
- Handle insurance verification and billing inquiries using Epic EHR systems
- Coordinate multi-specialty appointments and maintain detailed patient records
- Assist with patient triage, urgent calls, and provider communication
- Train junior reception staff on HIPAA compliance and office protocols
- Oversee front desk inventory, supply ordering, and equipment maintenance
- Contribute to patient satisfaction initiatives and process improvements
Qualifications
- 3+ years of medical reception experience in a busy clinical setting
- Proficiency with EHR systems (Epic/NextGen preferred)
- Strong knowledge of medical terminology and insurance protocols
- Certified Medical Assistant (CMA) or equivalent preferred
- Exceptional communication and conflict resolution skills
- Ability to manage high-volume patient flow under pressure
- Detail-oriented with strong organizational and multitasking abilities
- Valid California driver's license and reliable transportation