Job Description
Join our award-winning medical practice as a Senior Medical Receptionist and become the cornerstone of patient experiences in our state-of-the-art facility. We're seeking a polished professional to elevate our front desk operations with exceptional service and administrative excellence. Enjoy comprehensive benefits, competitive compensation, and career growth opportunities in one of California's fastest-growing healthcare sectors.
Responsibilities
- Manage patient intake, scheduling, and registration with precision using Epic EHR systems
- Handle complex insurance verification and billing coordination for multi-specialty practices
- Lead front desk operations during peak hours while maintaining HIPAA compliance
- Train and mentor junior reception staff on patient communication protocols
- Coordinate with clinical teams to optimize patient flow and reduce wait times
- Resolve patient inquiries with empathy and problem-solving expertise
Qualifications
- 3+ years of medical reception experience in multi-specialty environments
- Expertise in Epic EHR, scheduling software, and insurance verification
- Certified Medical Administrative Assistant (CMAA) preferred
- Exceptional multitasking abilities with attention to detail
- Strong conflict resolution and customer service skills
- Proficiency in medical terminology and healthcare compliance