Job Description
Are you a dedicated professional looking for a high-paying position in the healthcare industry? Cincinnati Medical Center is seeking a highly skilled Senior Medical Receptionist to join our elite team. We value our employees and offer a competitive compensation package, comprehensive health benefits, and a supportive work environment.
In this role, you will be the first point of contact for our patients, ensuring their experience is seamless and professional. We are looking for someone who excels in fast-paced environments and is committed to excellence in patient care.
Responsibilities
- Manage high-volume patient intake, check-ins, and check-outs with a focus on accuracy and speed.
- Verify patient insurance eligibility and process payments efficiently.
- Schedule and coordinate complex appointments for multiple providers.
- Screen and triage incoming calls, directing inquiries to the appropriate staff.
- Maintain strict compliance with HIPAA regulations and office protocols.
- Collaborate with clinical staff to ensure a smooth patient flow through the facility.
- Handle patient inquiries regarding medical records and billing with empathy.
Qualifications
- Minimum of 2 years of experience as a Medical Receptionist or Front Desk Coordinator.
- Strong knowledge of medical terminology, insurance verification, and billing processes.
- Proficiency in Electronic Health Records (EHR) systems (e.g., Athenahealth, Epic).
- Excellent verbal and written communication skills.
- Ability to multitask effectively in a busy, dynamic medical office.
- High school diploma or GED required; Medical Assistant certification is a plus.
- Professional demeanor and a patient-first attitude.