Job Description
We are urgently hiring a compassionate and detail-oriented Medical Receptionist to join our dynamic healthcare team in Detroit, Michigan. If you thrive in a fast-paced environment and enjoy providing exceptional patient care, this is the opportunity for you.
As the first point of contact for our patients, you will play a crucial role in ensuring our facility runs smoothly. We are looking for a proactive individual who possesses a strong customer service mindset and the ability to handle administrative tasks with precision. Join us in making a difference in our community's health.
Responsibilities
- Patient Relations: Greet patients warmly upon arrival, verify their identity, and guide them through the check-in process.
- Administrative Support: Manage the front desk operations, including answering phones, managing emails, and filing medical records accurately.
- Scheduling: Schedule appointments, verify insurance eligibility, and send out appointment reminders to reduce no-shows.
- Communication: Communicate effectively with patients, medical staff, and insurance companies regarding billing and treatment plans.
- Transactions: Process payments, handle cash, and manage inventory for the front office.
- Data Management: Update patient demographics and medical histories in our Electronic Health Record (EHR) system.
Qualifications
- Experience: Previous experience as a medical receptionist or in a customer service role is preferred.
- Education: High school diploma or GED required; certification as a Medical Office Assistant is a plus.
- Technical Skills: Proficiency with Microsoft Office Suite and experience with EMR/EHR systems (e.g., AthenaHealth, Epic).
- Interpersonal Skills: Strong verbal communication skills with a focus on professionalism and empathy.
- Attention to Detail: Ability to multitask and pay close attention to sensitive patient information and billing details.
- Availability: Ability to work flexible hours, including weekends and occasional evenings if required.