Job Description
Join our award-winning healthcare team as a Lead Medical Receptionist at Chicago Medical Group. We're seeking a polished professional to deliver exceptional patient experiences while managing complex administrative workflows in our state-of-the-art downtown facility. Enjoy competitive compensation, comprehensive benefits, and career advancement opportunities in one of Chicago's premier medical practices.
Responsibilities
- Manage patient intake, scheduling, and electronic health records with precision
- Coordinate multi-specialty appointments and ensure seamless patient flow
- Handle complex insurance verification and billing inquiries
- Train and mentor reception staff on HIPAA compliance and service standards
- Resolve patient concerns with empathy and professionalism
- Collaborate with clinical teams to optimize operational efficiency
Qualifications
- 3+ years of medical reception experience in a fast-paced environment
- Expertise in Epic EHR systems and medical office software
- Certified Medical Administrative Assistant (CMA) preferred
- Exceptional communication and conflict resolution skills
- Proven ability to manage high-pressure situations
- Strong attention to detail and organizational abilities