Job Description
Join Sacramento's premier healthcare facility as a Lead Medical Receptionist! We're seeking a polished professional to elevate our patient experience with exceptional service and operational excellence. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment where your expertise makes a tangible impact. Apply today to become the cornerstone of our patient-first approach!
Responsibilities
- Manage high-volume patient check-in/out processes with precision and empathy
- Coordinate complex appointment scheduling across multiple departments
- Verify insurance eligibility and maintain accurate patient records in EHR systems
- Lead reception team through training, performance coaching, and workflow optimization
- Handle confidential medical information with HIPAA-compliant protocols
- Resolve patient inquiries and complaints with exceptional communication skills
- Collaborate with clinical staff to ensure seamless patient flow
Qualifications
- 3+ years of medical reception or healthcare administrative experience
- Expertise with EHR systems (Epic or Cerner preferred)
- Professional certification in medical administrative assistance (CMA or similar)
- Exceptional multitasking abilities in fast-paced clinical environments
- Deep knowledge of insurance verification processes
- Strong leadership experience with team coordination
- Ability to maintain composure under pressure while delivering premium service