Job Description
Join Alaska Health Partners as a Lead Medical Receptionist and become the cornerstone of our patient-first approach. We're seeking an experienced professional to manage our bustling Anchorage clinic with exceptional organizational skills and warm hospitality. Enjoy premium compensation, comprehensive benefits, and opportunities for professional growth in one of Alaska's most respected healthcare networks.
Responsibilities
- Schedule complex patient appointments across multiple specialties using Epic EHR systems
- Verify insurance eligibility and process billing for diverse payor networks
- Train and mentor junior reception staff on clinic protocols
- Manage patient flow during peak hours while maintaining HIPAA compliance
- Coordinate with clinical teams to optimize patient experience
- Handle confidential records management and electronic filing
- Resolve escalated patient inquiries with empathy and professionalism
Qualifications
- 3+ years of medical reception experience in a fast-paced clinic
- Expertise in Epic EHR or similar healthcare software
- Certified Medical Administrative Assistant (CMAA) preferred
- Exceptional insurance verification and billing knowledge
- Proven ability to multitask in high-pressure environments
- Alaska driver's license with reliable transportation
- Strong conflict resolution and communication skills