Job Description
Join our award-winning healthcare team as a Lead Medical Receptionist at Desert Valley Medical Center. We're seeking a compassionate professional to elevate our patient experience through exceptional front-desk excellence. Enjoy premium benefits including health insurance, retirement matching, and paid time off in a state-of-the-art facility. Be part of Mesa's top-rated medical practice where your expertise directly impacts patient outcomes.
This high-impact role offers career advancement opportunities and competitive compensation reflecting your vital role in our healthcare ecosystem. If you thrive in fast-paced environments and prioritize patient-centered care, apply today to join our prestigious medical family.
Responsibilities
- Manage patient intake processes with exceptional accuracy and empathy
- Coordinate complex scheduling across multiple specialties
- Oversee electronic health records (EHR) maintenance and HIPAA compliance
- Lead front-desck team training and quality assurance initiatives
- Resolve billing inquiries and insurance verification challenges
- Implement patient satisfaction improvement protocols
- Collaborate with clinical teams for seamless care coordination
Qualifications
- 3+ years medical reception experience in high-volume practice
- Advanced EHR proficiency (Epic or NextGen preferred)
- Certified Medical Administrative Assistant (CMAA) credential
- Expertise in medical terminology and insurance protocols
- Proven leadership experience in healthcare settings
- Exceptional conflict resolution and multitasking abilities
- Bilingual (English/Spanish) highly preferred
- Valid Arizona state healthcare worker clearance