Job Description
Join our award-winning medical team at MediCare Plus Sacramento as a Lead Medical Receptionist! We're seeking a polished professional to manage our front desk operations in a fast-paced specialty clinic. This high-impact role offers exceptional compensation and growth opportunities for career-driven individuals passionate about patient experience excellence. Enjoy competitive benefits, flexible scheduling, and a collaborative environment where your contributions directly impact patient satisfaction.
Responsibilities
- Manage patient check-in/check-out procedures with precision and empathy
- Coordinate complex multi-specialty appointment schedules using Epic EHR
- Handle confidential patient information with strict HIPAA compliance
- Troubleshoot billing inquiries and insurance verification processes
- Train and mentor junior reception staff on clinic protocols
- Oversee inventory management of medical supplies and office equipment
- Collaborate with clinical staff to optimize patient flow and wait times
Qualifications
- 3+ years of medical reception experience in a specialty clinic
- Expertise in Epic EHR or comparable medical software
- Certified Medical Administrative Assistant (CMAA) preferred
- Exceptional conflict resolution and multitasking abilities
- Advanced knowledge of HIPAA regulations and medical billing
- Proven leadership experience in healthcare settings
- Spanish bilingual proficiency highly desirable