Job Description
Join our award-winning Honolulu healthcare team as a Lead Medical Receptionist! We provide all necessary equipment including ergonomic workstations, dual monitors, and medical software training. Enjoy a modern office environment in the heart of Waikiki with competitive benefits and career growth opportunities. As a key member of our patient experience team, you'll be the first point of contact for our diverse patient population while working alongside world-class healthcare professionals.
Why Join Us?
• State-of-the-art equipment provided
• Comprehensive health benefits package
• Continuing education stipends
• Hawaiian relocation assistance available
Responsibilities
- Manage patient check-in/out processes using EHR systems with provided equipment
- Schedule appointments and maintain medical calendars with dual-monitor efficiency
- Verify insurance coverage and process billing documentation
- Coordinate with clinical staff to ensure seamless patient flow
- Maintain secure patient records using HIPAA-compliant systems
- Assist with patient education materials and resource referrals
- Train new reception staff on equipment and protocols
Qualifications
- Minimum 2 years medical reception experience with EHR proficiency
- Professional certification in medical administration preferred
- Strong knowledge of HIPAA compliance and medical terminology
- Exceptional communication skills in English and basic Hawaiian
- Ability to operate multi-line phone systems and office equipment
- Experience with scheduling software (e.g., Epic, Athenahealth)
- High school diploma or equivalent required
- Valid Hawaii driver's license for occasional off-site duties