Job Description
Join our award-winning healthcare team as a Lead Medical Receptionist at Columbus Regional Medical Partners. We offer industry-leading compensation, comprehensive benefits, and a supportive environment for career growth. This high-impact role combines exceptional patient service with administrative excellence in our state-of-the-art facility.
Our ideal candidate brings 3+ years of medical office experience and a passion for creating positive patient experiences. Enjoy competitive pay, flexible scheduling options, and opportunities for advancement within our network of premium healthcare providers.
Responsibilities
- Manage patient check-in/out processes with precision and empathy
- Coordinate complex scheduling across multiple specialty departments
- Verify insurance coverage and handle billing inquiries
- Maintain HIPAA-compliant electronic health records (EHR)
- Train and mentor junior reception staff
- Collaborate with clinical teams to optimize patient flow
- Resolve patient concerns with professionalism and discretion
Qualifications
- Associate's degree or 3+ years medical reception experience
- Expertise in EHR systems (Epic/Meditech preferred)
- Strong knowledge of medical terminology and insurance protocols
- Exceptional communication and conflict resolution skills
- Ability to thrive in fast-paced clinical environments
- Certified Medical Administrative Assistant (CMAA) a plus
- Experience managing multi-line phone systems